1. Overview
At Picy, we strive to provide the best AI image generation and photo editing experience. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on www.picy.app.
2. Credit Purchases
Credits purchased on Picy are used to generate AI images. Please note:
- Credits are digital goods and are generally non-refundable once purchased
- Credits do not expire and remain in your account until used
- Credits are non-transferable between accounts
- Unused credits cannot be exchanged for cash
3. Eligible Refund Scenarios
We may issue a refund in the following circumstances:
- Duplicate Charges: If you were charged multiple times for the same purchase due to a technical error
- Service Unavailability: If credits were deducted but the service failed to generate an image due to a server-side error (credits will be restored to your account)
- Unauthorized Transactions: If a purchase was made without your authorization
- Technical Issues: If a persistent technical issue prevents you from using purchased credits and we are unable to resolve it
4. Non-Refundable Scenarios
Refunds will not be issued for:
- Credits that have already been used to generate images
- Dissatisfaction with AI-generated image quality or style (AI outputs vary by nature)
- Change of mind after purchase
- Account suspension or termination due to violation of our Terms of Service
- Failure to use credits within a reasonable timeframe (credits do not expire, but accounts inactive for extended periods may be subject to review)
5. How to Request a Refund
To request a refund, please follow these steps:
- Email us at [email protected] with the subject line "Refund Request"
- Include your account email address and the transaction details
- Describe the reason for your refund request
- Attach any relevant screenshots or evidence if applicable
We aim to respond to all refund requests within 3–5 business days.
6. Refund Processing
If your refund is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5–10 business days depending on your payment provider
- You will receive an email confirmation once the refund has been initiated
- In some cases, we may offer account credits instead of a monetary refund, with your consent
7. Credit Restoration
If an image generation fails due to a server-side error and credits are deducted, we will automatically attempt to restore those credits to your account. If credits are not restored automatically, please contact us and we will resolve it promptly.
8. Free Tools
Our free browser-based photo editing tools (crop, resize, compress, convert, watermark, grid maker, color picker) are provided at no cost and do not involve any financial transactions. No refund policy applies to these free tools.
9. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
For any questions regarding refunds, please reach out to us:
Email: [email protected]
Website: www.picy.app